Refund & Cancellation Policy

1. No refunds

All purchases of Hidden Blade subscriptions, renewals, and paid upgrades are final. Except where required by applicable law that cannot be waived, we do not provide refunds, credits, chargebacks, or prorated reimbursements for any reason, including dissatisfaction, unused usage allotments, change of mind, failure to cancel before renewal, device or platform incompatibility, beta limitations, downtime, or feature changes.

2. Subscriptions and cancellation

Paid plans renew automatically for successive billing periods until you cancel. You may cancel at any time through your account billing portal or in-product account controls. Cancellation stops future renewals only. You retain access to paid features through the end of the then-current paid period. Cancellation does not entitle you to a refund for time already paid or remaining in the period.

3. Free trial and promotional pricing

Free trials, introductory rates, coupons, and other promotions (if offered) are discretionary and may be modified or withdrawn. Consuming a trial or promotional allotment does not create a right to a refund after you convert to a paid plan. Promotional pricing may be limited to a defined period; after that period, standard rates apply unless you cancel before renewal.

4. Plan changes and unused allotments

Upgrades, downgrades, and plan switches take effect according to the billing rules shown at checkout or in the billing portal. Unused video allotments, minutes, or other plan limits do not roll over as cash value and are not refundable. We may refuse or reverse abusive plan cycling intended to game allotments or pricing.

5. Chargebacks and payment disputes

Before initiating a chargeback or payment dispute with your bank or card issuer, contact Support through the plugin or at hiddenblade.io/account so we can review the charge. Filing a chargeback or dispute for a valid, authorized purchase without first contacting us may result in immediate suspension or termination of your account, loss of access to the software and services, and recovery of our costs (including dispute fees) to the extent permitted by law. We reserve the right to contest improper disputes and to refuse future service to accounts associated with abusive chargebacks.

6. Failed payments and access

If a renewal payment fails, we may retry the charge, suspend access, or cancel the subscription. Reinstatement may require payment of outstanding amounts. Suspension or cancellation for non-payment does not create a refund obligation for prior paid periods.

7. Taxes

Prices may be exclusive of applicable taxes, duties, and similar governmental charges. Where we collect tax, it is remitted as required. Tax amounts charged are not refundable except where the taxing authority requires a correction or refund and we have received a corresponding credit or adjustment.

8. Unauthorized or fraudulent charges

If you believe a charge was unauthorized or fraudulent, contact Support promptly with your account email and charge details. We will investigate in good faith. Proven unauthorized charges may be reversed at our discretion after verification; this is not a general refund right for authorized purchases.

9. Beta software

Hidden Blade may be offered as beta software. Beta status, defects, missing features, platform limits (including Mac-only availability), or changes before general availability do not entitle you to a refund.

10. Mandatory consumer rights

Nothing in this policy limits non-waivable rights you may have under the laws of your jurisdiction. If such a law requires a refund or remedy in specific circumstances, we will comply with that requirement.

11. Contact

For billing questions, open Support from the Hidden Blade plugin or sign in at hiddenblade.io/account and submit a support ticket. Include the email used for purchase.